The King's Fund

Measures of patients' experience in hospital

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  • Format: Printed copy
  • Author(s): Angela Coulter, Jocelyn Cornwell, Ray Fitzpatrick
  • Publication date: 03-Aug-09

Ensuring that you are measuring the things that matter most to patients is an essential component of a successful strategy for improving patients’ experience. It is important to choose methods that are fit for purpose. This paper provides a brief guide to these to help trust boards and other interested parties decide which measurement and feedback tools are appropriate for their requirements.