The King's Fund

Patients’ experience of using hospital services

  • Format: Printed copy
  • Authors: Veena Raleigh, James Thompson, Joni Jabbal, Chris Graham, Steve Sizmur, Alice Coulter
  • Publication date: 10 December 2015

Patient surveys – recognised internationally as a key marker of the quality of care, and an important tool for improvement in the NHS – provide a unique perspective, complementing the wealth of other data on hospital performance gathered by trusts and regulators.

Now, for the first time, The King’s Fund and Picker Institute Europe have analysed longitudinal inpatient survey data for acute trusts over a nine-year period (2005 to 2013).