• Format: Printed copy
• Author(s): Chris Naylor, Claire Mundle, Lisa Weaks, David Buck
• Publication date: 14 March 2013

This report considers the role and value of volunteers in health and social care. It looks at the important part that volunteers play in improving patient experience, addressing health inequalities, and building a closer relationship between services and communities.

It also outlines the changing nature of volunteering, why this can cause tensions, and why volunteering does not always reach its full potential. Examples of good practice in the NHS and voluntary sector illustrate how these barriers can be overcome.